Terms & Conditions
Dr Backhaus is a registered trading name of HayCompras SL a Spanish registered company. For the terms and conditions set out below the term Dr Backhaus will be used.
These terms and conditions relate to this website DrBackhaus.com and any sub domain (example dk.eu.drbackhaus.com) which are used for specific countries to target clients in their own language and currency.
These terms and conditions represent the entire agreement between you and us. We reserve the right to revise and amend these terms and conditions from time to time without giving any notice.
To purchase any of products from DrBackhaus.com you must be over 18 years old.
When you place an order on this website this constitutes a proposal to buy that product and we are contracted to fulfill that contract if the said product is in stock. We reserve the right to refuse any order you place on this website. We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event, we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized affiliates, re-sellers or distributors.
We offer a 30 day no quibble money back guarantee on any Dr Backhaus products you have purchased. For obvious health reasons this applies only to any unopened products you wish to return. To do so you need to contact customer services using the returns form. You are obligated to pay for the return registered postage cost. If we have sent you the wrong product we will pay the return postage cost and send a new product free of charge.
Taxes and Import Duties
For deliveries, outside of Spain we assume no liability to you or to any other person for your acts of non-compliance with export control laws, sanctions, restrictive measures and embargoes. Customers residing within the European Union (EU) the prices on this website include VAT/IVA. Customers outside the EU may be subject to import duties or levies on your importation. It is the responsibility of the customer to check on this and they are responsible to pay any such duty or levy.
Unless otherwise noted, the website, and all materials on the website, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks or other intellectual property in such materials are owned, controlled or licensed by Dr Backhaus and other trademarks appearing on the website are the trademarks of Dr Backhaus and/or its subsidiaries.
Dr Backhaus is not be liable where we are unable to fulfil our services, product delivery, contract etc. due to any events outside our own control due to a force majeure event.
All our products are not intended to treat, cure or prevent any disease, nor is the information supplied on our website or other promotional material intended to replace the individual advice available from your own doctor. We recommend that you check with your doctor before taking any medication as side effects or complications may arise.
We warrant to you that any product purchased from us through our website is of satisfactory quality. We are under a legal duty to supply products to consumers that are in conformity with the contract and will be liable for any defective goods as required by law.
You agree to indemnify and hold us, our subsidiaries, and affiliates, and our respective officers, agents, partners and employees, harmless from any loss, liability, demand, claim or legal proceedings brought or threatened, including expenses of any character suffered or incurred arising out of your use of the website in violation of these terms and conditions and/or arising from your use of or conduct on the website and/or a breach of these terms and conditions.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
The website may contain links to other websites but we are not responsible for the content, accuracy or opinions expressed on such websites. These such websites are in no way investigated, monitored or checked for accuracy or completeness by us.
Any notices you wish to send to Dr Backhaus must be addressed to:
HayCompras SL – Dr Backhaus
Calle Felipe IV, 3-3º izda
or by e mail to orders @ eu.drbackhaus.com
We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed to have been received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Dates and Revisions
These terms and conditions were revised on 17th March 2017. Madrid. Spain